If you are not completely satisfied with your purchase you can return it within 14 days of the delivery date, in its original “unworn condition” and we will refund the product price or process an exchange.
Mozimo shoes offer a FREE returns service on all UK orders. Please use the Free Returns label on the front of your dispatch note and return via any Post Office - who will provide you with proof of postage at your request.
You can also drop your order in at one of our Cheshire based shops located in Nantwich, Chester or Knutsford – they will pass the package to us and we will process the refund for you.
Unfortunately we are not currently able to offer a Free returns service on items returned from outside the UK. If you are returning items from outside of the UK please use the address on your dispatch note and we will refund the product price.
All Wolford Hosiery, shoe care and foot care products are non-returnable.
Terms & Conditions
14 Days Refund Policy
We can only refund or exchange items if they are returned to as they were delivered. Please ensure shoes are only tried on indoors on carpeted surfaces. Worn, when checked, shoes will not be exchanged or returned.
Please ensure all packaging is returned as received. Do not tape/write on the box as this may lead to a replacement charge.
Exchanges are subject to stock availability, if you require an urgent exchange we suggest placing a new order online/via phone.
Your return will be processed the same day where possible but please allow up to 14 days. UK pre-paid exchanges should usually arrive with us within 3-4 working days. International postage times vary. If you request a refund please allow 5 working days for the refund to show in your account.
Should you have any feedback regarding your order, or the service you have received, then please do not hesitate to contact us.